Half the security team. Improved coverage.
Reduction in security personnel while simultaneously expanding monitoring coverage to previously unprotected areas.
continuous AI monitoring
threat detection to action
The Transformation
- Large security team with high labor costs
- Limited coverage during shift changes
- Reactive response to incidents
- Gaps in overnight monitoring
- High turnover and training costs
- 50% reduction in security headcount
- True 24/7 coverage with zero gaps
- Proactive threat detection and deterrence
- Guards deployed only to verified incidents
- Consistent quality with AI precision
The Story
Colliers International, one of the world's leading commercial real estate services companies, faced a familiar challenge: rising security costs with inconsistent coverage. Their properties required round-the-clock monitoring, but traditional guard services were expensive, prone to human error, and left gaps during shift changes.
"We weren't just looking to cut costs, we needed better coverage. Watchful delivered both. Our remaining security team is now focused on response, not watching screens."
Property Management
Colliers International
The leadership team was skeptical at first, could AI really replace trained security personnel? The answer turned out to be nuanced: AI doesn't replace guards, it transforms their role from passive observers to active responders.
Within the first month of deployment, the results were clear. Quill's AI monitoring detected and deterred multiple intrusion attempts that would have gone unnoticed during traditional patrol routes. Response times dropped from minutes to seconds.
Better Security. Lower Cost.
The remaining security personnel are more effective than ever, dispatched to real threats with full context, instead of walking empty hallways.
How Security Actually Changed
AI handles the monitoring burden
Quill processes every camera feed 24/7, filtering out false alarms and identifying genuine threats. This eliminated the need for dedicated monitoring staff while actually improving detection rates.
Guards became response specialists
Instead of patrolling and watching screens, the security team now focuses on what humans do best: responding to verified incidents, engaging with visitors, and providing a physical presence where it matters most.
Significant cost reduction
By cutting security headcount by 50% while expanding coverage, Colliers achieved substantial annual savings. The remaining team members receive better compensation and have more engaging roles.
Ready to transform your security operations?
15-minute call. We'll show you how Watchful works with your existing cameras, and what the ROI looks like for your properties.