Our Eyes, Everywhere.
Explore Watchful's partnership with New Zealand's largest private office building owner. With over 1,000 tenancies in Wellington, Auckland, and Glasgow, the company's assets exceed NZ$2 billion.
Cost savings compared to overnight security guards, while achieving continuous 24/7 coverage across 40 cameras every single night.
in just 90 days
caught in the act by Quill
The Transformation
- Sporadic security patrols with limited coverage
- On-site overnight guards were cost-prohibitive
- No camera monitoring, only routine foot checks
- Critical incidents missed between patrols
- Busy team overwhelmed by security concerns
- Continuous 24/7 coverage across 40 cameras
- 70%+ cost savings vs overnight security guards
- Millions of false alarms filtered, only real threats flagged
- 3 on-site arrests from real-time AI detection
- Team freed to focus on building management
The Story
Watchful is a technology software provider with offices in Austin, Texas and Auckland, New Zealand. We replace or enhance traditional security operations with the power of our AI security guard, Quill, bringing AI, automation and intelligence to your buildings. Quill never sleeps, never blinks, and never forgets.
Robert Jones Holdings, with over 1,000 tenancies across the globe, is New Zealand's largest private office landlord. With over $2B in assets, Robert Jones Holdings takes the security of its assets seriously, and enlisted the help of Watchful.
"The great thing is that we already had all the cameras, and now we know Watchful is monitoring them 24/7. It's also given us visibility as you just always know what's going on, and Watchful notifies you in real time when something notable happens.""
"The best part is how efficient it is."
Ben Laing
Asset Manager, Robert Jones Holdings
Watchful's agentic AI security guard, Quill, has given Ben at Robert Jones Holdings security super powers. Facility and Asset Managers are time scarce, and Watchful takes care of the building security from end-to-end. Its platform continuously monitors video feeds, filtering out millions of false alarms generated by CCTV cameras, and flags only the events that matter, turning hours of passive footage into moments of actionable insight.
Founded in New Zealand in 2022, Watchful has quickly become a leader in property technology, redefining how landlords protect assets and tenants across global portfolios. Today, the company operates from Austin, Texas, and Auckland, New Zealand, delivering smart security to property owners and asset managers worldwide.
Cut Costs, Not Corners.
"It's definitely a more efficient allocation of our security spend," adds Ben, going on to say that "the difference in bang for buck compared to scheduled patrols is massive."
Before deploying Watchful, Robert Jones Holdings relied on sporadic security patrols. The cost of on-site overnight security guards was not feasible, so they turned to Watchful for help. Compared to overnight guards, Robert Jones Holdings avoided spending thousands per month to achieve the same level of cover, saving more than 70%. And instead of intermittent patrols, Watchful now provides continuous, 24/7 coverage across 40 cameras (or 40 sets of eyes) every night, dispatching patrols as required, to real threats.
Securing Savings. Protecting Distinguished Tenants.
When Robert Jones Holdings modernized its security operations with Watchful, the goal wasn't just safety, it was efficiency. Within weeks, the company realized both. Across its 1,000-plus tenancies, the property group was spending heavily on after-hours patrols, and missing critical incidents.
Robert Jones Holdings have a number of high profile tenancies, from SAP to the Japanese, British and Indian consulates. Selecting a world-class provider was a no brainer decision, and Watchful was the only choice.
Near-instant threat detection
Security guards respond more safely with full context from Quill's AI, which identifies and classifies threats in real time before dispatching response teams.
Zero additional capital outlay
Watchful works with existing camera infrastructure, no new hardware, no installation costs, no disruption to tenants.
Distinguished tenants, world-class security
High-profile tenancies including SAP and the Japanese, British and Indian consulates are now protected by continuous AI monitoring around the clock.
"Their system allows us to define exactly what a real threat looks like and Quill only dispatches police or security when the threat criteria have been met. It's taken a huge workload off our already busy team, who, instead of worrying about security, can focus on effectively managing our buildings."
Ben Laing
Asset Manager, Robert Jones Holdings
"It's taken a huge workload off our busy team, who instead of worrying about security, can focus on effectively managing our buildings."
— Ben Laing, Asset Manager, Robert Jones Holdings
Robert Jones Holdings
90-Day Results
The total number of unique images generated by the CCTV network, and processed by Quill.
The number of suspicious events that our Humans-in-the-Loop dispatched Police or Security to.
Total offenders arrested on site at the time of the offending, caught by Quill.
From millions of images, 74 potential threat events were identified and escalated by Quill's AI. Each of these was reviewed by Watchful's Humans-in-the-Loop, resulting in police or security dispatch when required. In such a short frame of time, Quill directly contributed to three on-site arrests, each caught in the act through real-time monitoring and immediate intervention coordinated by the Watchful team.
Inspired by Robert Jones Holdings' success?
Contact us today. 15-minute call. We'll show you how Watchful works with your existing cameras, and what the ROI looks like for your properties.
[email protected] • Offices in Austin, TX & Auckland, NZ